The protection of your personal data is an important matter to us. We therefore provide information in the following on the acquisition, storage and use of your personal data that we carry out in compliance with the content of these data protection regulations as well as applicable German data privacy laws, in particular Federal Data Protection Act and German Teleservices Act.
We wish to point out that this declaration applies exclusively to our online offer. Insofar as links point to the websites of other providers, we shall not assume any responsibility or liability for their contents or the adherence to data protection regulations of these providers.
We inform you when we collect, process, or use your personal data. You decide which personal data we obtain from you and how we may process and use it. We only record your data if you voluntarily decide to enter it or give your consent.
In principle, you can use our website without revealing your personal data. However, we automatically capture technical information about you transmitted by your browser to our servers when visiting our website.
Our servers collect personal data about you while browsing our website only to the extent that is technically necessary.
Number of visits, activities and maximal activities per visit, average visiting time (in seconds), leaving rate, device model (e. g. Apple iPad, Samsung Galaxy S7), screen resolutions, version and type of operating system (e. g. Windows 10, Mac 10.13), Browser (z. B. Chrome, Internet Explorer, Firefox, Mobile Safari), browser type (e. g. Internet Explorer 11.0, Chrome 65.0, Firefox 59.0), operating system family (e. g. Windows, Mac), country, continent, duration of visit, sites per visit, recurring visits, visits according to local time, server time and weekdays.
Page views, downloads, referral sources, search phrases and keywords (e. g. cremation or burial, Germany’s largest undertaker, Ahorn AG, sale of funeral home), average generation time, URL pages, entry pages, referral traffic (i. e. direct access, search engines, websites), search engines (e. g. Google, Bing), social networks, sending of forms, clicks on download links or videos played.
These data will not be used in a personalized form and are collected for statistical purposes only. The individual user remains anonymous. We therefore collect your IP address only in an abbreviated form. We do not link the collected user data with data generated from other sources.
In principle, the following applies: In order to help Ahorn Group process your request, we store and process the information you provide on the contact forms on our website. The data you send us is transmitted via the internet using SSL encryption and thus is protected against unauthorized third party access. We record your personal data only insofar it is necessary for electronic processing.
Your message will be forwarded to the relevant department provided this serves the proper and duly purpose of your contractual matters. Your message will not be passed on to third parties.
You may informally object to your consent at any time by sending a short email to email@example.com.
You can log in to the “formalities portal” on our website to view and edit the obituaries of your loved ones. To do so, we use the technical service provider Columba. If you register under “formalities” Columba automatically stores the name of your internet service provider (IP address), the website from which you visiting us, the sites you visit on our website, your internet browser’s details and operating system, as well as the date and length of your visit. In addition, personal data will only be stored if you provide this information voluntarily to us, for instance, when registering or making a request on our website.
We use tools on our website to optimize our online marketing. The legal basis for this is Article 6(1)(f) EU GDPR. We would like to explain the related data processing operations in the following.
We use “cookies” to use the web analystics software Matomo. “Cookies” are very small text files that are stored by your web browser. These text files use only minimal memory space on your computer. The cookies serve to simplify the use of our internet portal. They make it more effective and increase security. Cookies are harmless to your computer and do not contain viruses or other harmful programs. You can deactivate the storage of cookies in your browser, restrict it to certain websites or set your browser to notify you as soon as a cookie is sent. You can also delete cookies from your PC’s hard drive at any time. Please note that in this case you may not be able to use all the functions of our website to their full extent.
We do not link the user data collected with data generated from other sources and do not pass it on to third parties.
You have the possibility to prevent that actions you take here are analysed and linked. This will protect your privacy, but will also prevent the owner of the website from learning from your actions and improve usability for you and other users.
NB: If you delete the cookies on your computer (see below under cookies), you will also delete Matomo’s “opt-out-cookie”. This may reactivate Matomo. In this case you would have to repeat the deactivation.
We store personal data for as long as it is necessary to provide the service you requested or to which you consented. We delete stored data via an automated procedure when the legal or contractual retention period has expired or if the data is no longer required.
We use technical and organizational security measures to protect your data from accidental or intentional manipulation, loss, destruction or access by unauthorized persons. The mail server and also the web server are located in our head office and are protected by a firewall that complies with the latest technical standards.
All employees of the Ahorn Group are bound to data secrecy.
In addition, our data protection officer is bound to professional secrecy. You can contact our data protection officer to submit information, suggestions, complaints, objections and revocations regarding data protection matters.
You have the right to check all of your personal data stored with us and correct it if necessary. We correct and complete stored information as soon as we become aware of any change.
Please contact our data protection officer if you have any questions regarding the processing, transmission and use of your data. You can also submit your requests for information, suggestions or complaints to the data protection officer.
Data protection officer
Telefon +49 30 25 87- 976
Telefax +49 30 25 87- 8976
Please note: We use service providers for certain purposes. It may also be that no service provider is involved in your contract(s).
After a two-year transitional period, the EU General Data Protection Regulation (EU GDPR) came into force as applicable law in Germany on 25 May 2018. It contains regulations on the processing of personal data by private companies and public entities. In addition to the free movement of data within the European Union, the protection of personal data is of primary significance.
We take the protection of privacy and security of data processing very seriously in order to ensure the trust of our customers. For this purpose and in the light of the new requirements, we already started very early to review our business procedures, data processing processes and systems and adapt them where necessary.
The new provisions of the EU GDPR grant and provide greater transparency and comprehensive rights to the data subject. In order to meet these requirements, our website gives you with the necessary information regarding the processing of your personal data.
The EU Data Protection Regulation stipulates in article 13 that we provide you with certain information at the time we collect your personal data.
You can download detailed information about the use of your data using the information sheets below.
The type of personal data we process and how we use these data largely depend on the respective services and/or contractual relationship requested or agreed upon. Please find below information in the form of fact sheets for each group of data subjects.